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Unified conversation inbox
Instagram DMs, Facebook Messenger, email, and SMS land in one shared inbox so your team replies from a single place.
Customer messaging CRM
Turn every Instagram and Facebook message into a booked client — in one CRM.
Noran Shine CRM brings your Instagram DMs, Facebook Messenger chats, and lead pipeline into one place — so you can reply faster, stay organized, and turn conversations into booked clients.
What you get
Everything you need to manage customer conversations
A focused CRM built around the way modern businesses actually talk to customers — direct messages first.
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Contacts & lead pipeline
Every conversation is linked to a contact record with notes, tags, and stage — turning scattered messages into a managed pipeline.
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Bookings & follow-ups
Schedule appointments and automate follow-ups so no lead goes cold after the first message.
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Workflows & automations
Trigger reminders, tags, and replies automatically based on what customers do — without writing code.
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Insights that matter
See response times, conversation volume, and conversion at a glance to understand what drives bookings.
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Privacy-first by design
You stay in control of your data, with clear privacy, terms, and data-deletion controls for your customers.
Instagram & Facebook messaging
How Noran Shine CRM uses Instagram & Facebook messaging
Noran Shine CRM connects to your Instagram professional account and Facebook Page so you can manage customer conversations inside the CRM. Here is exactly what each capability does and why it is requested.
Read & reply to Instagram DMs
When a customer messages your connected Instagram professional account, the conversation appears in your CRM inbox. Your team reads the message and replies directly — keeping every customer inquiry in one organized thread.
Manage Facebook Messenger conversations
Messages sent to your connected Facebook Page are received in the same inbox. You respond to questions, share booking links, and resolve requests without leaving the CRM.
Identify and organize the customer
We use basic profile details (such as name and the connected account/Page) to attach each conversation to the right contact record, so repeat customers are recognized and history is preserved.
Respect customer choices
If you disconnect your Instagram or Facebook account, we stop receiving messages and honor data-deletion requests — see the Data Deletion page in the footer.
We only access the messages and basic profile information needed to deliver these features, and only for the accounts you explicitly connect. You can disconnect at any time.
How it works 1 2 3
Up and running in three steps
Connect your accounts
Link your Instagram professional account and Facebook Page in a few clicks.
Centralize every message
New DMs and Messenger chats flow into one inbox, attached to contact records.
Reply, book, and grow
Respond fast, schedule appointments, and automate follow-ups to win more clients.
Ready to never miss a customer message?
Bring your Instagram and Facebook conversations into one CRM and turn every message into an opportunity.
Get started